Shipment methods

Check the characteristics for shipping methods used by eMarket to be able to perform domestic and international home deliveries.

Attention: This page represents the translation of a document originally written in Spanish. You can use this translation for informational purposes using your own language to improve the user experience, but as there may be different interpretations based on the language used, only the interpretation of the original version is valid for legal purposes.

Confirmation of the order will include general information about your order and an estimated delivery date for the products. The email will include a tracking number that you can use to track the order on our parcel service provider's website and to obtain an estimated delivery date. The delivery will be made at the delivery address located in Perú, according to the instructions you have given during the order. Orders are usually delivered 2 business days from confirmation.

Shipping

The shipment of our products are made in three ways:

  • Shipping locally (Lima), with a collaborating messenger from eMarket Perú.
  • Shipping nationwide, is done through a private outsourced courier.
  • shipping international, exceptionally through a call to support.

Delivery time

The delivery time at the local level is 24 to 48 hours, and at the national level the time will depend on the courier hired (you will be notified), keep in mind that the shipment is subject to a service surcharge, on some occasions it may be Free depending on whether your product has any promotion. International delivery requests will be evaluated directly with customer support.

Packaging

The product will arrive duly sealed with our brand's distinctive packaging for easy recognition, in addition to your purchase document (ticket or invoice), depending on the information indicated in the order sent. Pay attention to the type of tax document you are requesting, in fact, if the ballot is requested, it will no longer be possible to issue an invoice after delivery.

Expenses

The cost of transport depends on the quantity of products purchased, their weight and volume. When you insert the products into the shopping cart, you will see the transport calculation always updated based on the products present. Many times, especially for local deliveries, the cost of transportation will not apply as some products may be in promotion. Before confirming an order, always verify the cost indicated in the final summary present on the payment page.

Acceptance

While receiving the order, you must sign a copy of the referral guide confirming that you received the expected products and everything is in accordance with your order. If you find any visible defect in the package delivered, take a picture of the package before receiving it and immediately report the defect to the carrier that is delivering the order.

Revision: 10 October 2019 at 21:30