Shipment methods 

Check the characteristics for shipping methods used by eMarket to be able to perform domestic and international home deliveries.

The order confirmation will include information about your order and its delivery. The deliverywill be made to the address located in Peru, according to the indications that you have given.

Shipping

  • Shipping locally (Lima), with a collaborating messenger from eMarket Perú.
  • Shipping nationwide, is done through a private outsourced courier.
  • shipping international, exceptionally through a call to customers support.

Delivery time

The delivery time at the local level is 24/48 hours, and at the national level thetime will depend on the courier hired, keep in mind that the shipmentis subject to a service surcharge, on some occasions it may be Free depending on whether yourproduct has any promotion.

Packaging

The product will arrive duly sealed with our brand's distinctive packaging for easy recognition,in addition to your purchase document (ticket or invoice), depending on the information indicatedin the order sent. Pay attention to the type of tax document you are requesting, in fact, if theballot is requested, it will no longer be possible to issue an invoice.

Expenses

The cost of transport depends on the quantity of products purchased, their weight andvolume. For example, the shipping cost of a standard order is S/4.90 in localdistricts. When you select the products in theshopping cart, you will see the transport updated on the productsand their characteristics.

Calendar

During the checkout, you will be prompted to specify the delivery date and the type of service,such as FREE, FAST, or EXPRESS. Here's how it works:

  • For local deliveries, the selected date represents the actual day of home delivery. In some districts, it is also possible to choose the EXPRESS delivery method with same-day delivery.
  • If the delivery is destined for a province, the date indicates when we hand over the package to the courier. The courier will then take a variable amount of time (3 to 7 business days) to complete the delivery, depending on the region.

For example, if you select December 23 in calendar, as the delivery date, home delivery for nearbydistricts will occur on the same day, as our local delivery service carried out by drivers willconclude the delivery on the same day.

However, if you choose the same date for a delivery in the province, it represents the day we handover the package to the courier. You will receive a tracking code to monitor the shipment, and homedelivery will be completed a few days after the date selected on our calendar.

Acceptance

While receiving the order, you must sign a copy of the referral guide confirming thatyou received the expected products and everything is in accordance with your order. If youfind any visible defect in the package delivered, take a picture of the package beforereceiving it and immediately report the defect.

Revision: 24 June 2020 at 21:30

Attention: This page represents the translation of a document writtenin Spanish. You can use this translation for informational purposes, but as there may bedifferent interpretations based, only the original version is valid for legal purposes.