How to buy
Demo page on how to use our platform in general and make the best use of the online shopping section to buy our products or services.
Attention: This page represents the translation of a document originally written in Spanish. You can use this translation for informational purposes using your own language to improve the user experience, but as there may be different interpretations based on the language used, only the interpretation of the original version is valid for legal purposes.
To use the online sales service on the emarket.pe you must be registered and have a verified account. When registering, the phone number is verified as the primary contact, but to make an online purchase you also need to verify the email address via the message registration.
To check the products in our online catalog you need to go to the main page of the ecommerce section from where you can choose the desired categories or search for a product in the search bar. For each product there is a technical sheet where you can see high-definition images and technical characteristics of the selected product. If the product is of interest to you but do not want to buy it immediately you can put it in your bookmarks and be notified when it changes price, returns to stock or goes into promotion.
Once you have chosen the product you want to buy just add it to the cart with the specific button. You can add more products or more units of the same product to the cart, the important thing is that the total purchase does not exceed the maximum allowed value of S/6,000. If you need to buy products for a larger amount please contact us via an email to firstname.lastname@example.org and leave your contact references.
Once the shopping cart has been completed and you are ready to start the cashout phase, you will have to specify the delivery address accurately, to avoid any inconvenience during shipment. If you place several orders on our portal, you should store the delivery address in your profile so that you can use it in the next orders without having to enter all the data again. It will also be possible to enter different delivery addresses in your personal data, such as home, office, family.
After indicating the delivery references you will be hijacked to the payment page that will verify the successful completion of the financial transaction. If you choose an immediate payment method such as credit or debit card you will immediately have the outcome of the transaction, in case of cash deposit or bank transfer, the cart will become a order pending payment, which will become effective when we receive the payment confirmation from the financial institution used.
After confirming the order it is possible to make changes based on the payment made, if the payment is immediate there will be rules to comply with, since the changes must comply with the type of refund possible. In case of deferred payment you can change the order and print a new payment order. In any case, always remember that our support is ready to help you.
All prices are always inclusive of VAT. The price indicated, once the order has been confirmed, remains the same until delivery, even if the price of the product changes in this period of time. The price at the time of ordering will always be respected. It must be clear that the order price is frozen when you confirm the cart definitively and the latter becomes order, in fact if the product remains only in the cart without confirmation then it is subject to price changes and bids deadlines, so your price if necessary will be recalculated.
In eMarket Perú we try every day to improve the management of availability according to the request for sale, this process is not always easy to manage and could happen, in very rare instances, that after placing an order, the availability of the product is no longer possible. In this case we will contact the customer and immediately perform a full refund and/or identify an alternative product to the one ordered.
Once the order has been confirmed and the financial transaction accepted, the product will be delivered as quickly as possible. The delivery time can vary from 24 hours to several days depending on the destination city and the local presence of the contracted carrier. In any case when the goods are delivered to the courier for delivery we will notify you with an e-mail message indicating a tracking code, which will allow you to follow in real time the status and location of the delivery.
It is of great importance that the buyer's profile indicates the correct contact details, as they are the only tool to communicate with the customer in the face of any unforeseen incidents. If the customer has not issued valid contact details, our company does not take any responsibility for any damages that may arise from the sale transaction.
To make an online purchase you have to go through a verified payment system, for this reason you must be of legal age, it is absolutely forbidden to use false personal data as name, surname, date of birth, etc., nickname is not allowed, and it is not possible to use the name of a family member or friend. Before making your first purchase on our portal, we recommend that you carefully read the Terms of Sale.
Revision: 10 October 2019 at 21:30