Changes and returns 

General terms and conditions for the exchange and return of products or services purchased on our company online known as

Most products purchased online can be returned as long as they retain the originalpackaging and are in perfect condition with accessories and documentation,otherwise the product cannot be returned.


To make a return, the product must be sent to our office with the original packagingand in perfect condition, the purchase receipt within the term and the means of paymentused. The cost of shipping the product to our office will always be in charge of thecustomer (without exceptions).

Funko POP

We cannot control slight manufacturing variations and cannot replace items based onthese variations, including but not limited to minor paint defects or figure positioning.Imperfections in packaging will not be considered part of a damaged figure. This regulationis dictated by Funko itself.

Funko: We design our packaging to protect the collectibles inside, andwe do not seal our boxes for this very reason. We encourage you to take your Pop! figuresand other products out of the boxes to enjoy them! Even if you choose to keep your figuresin the boxes, we are not able to replace packaging.

Time required

The return of a product can be made a maximum of 7 calendar days after receiving the sameproduct. After this period, it will no longer be possible to proceed with the return. If the returnis requested within the indicated period, the customer must send the product to our offices.

The shipping cost will always be paid by the customer (without exceptions). Once the productshave been received in our offices, and after verifying their status, we will proceed to returnthem within a maximum period of 14 days from receipt.

Delivery cost

Keep in mind that the return does not include the initial shipping cost, only the value ofthe products ordered will be returned, since the shipping cost is for an external service thatdoes not have a return. The courier performs the service regardless of whether the customeraccepts or returns the products.

Excluded products

Although there are exceptions to the right of withdrawal. The refund shall not apply to:

  • The supply of goods or services the price of which depends on fluctuations marketwhich the employer cannot control and which may occur during the withdrawal period.
  • The supply of goods made according to the specifications of the consumer and user orclearly customized (for example: furniture, bespoke clothing, customised clothing etc).
  • The supply of sound recordings, videos, video games and sealed computer programsprovided on any physical media (CD, DVD, Blu-ray, etc), which have been unsealed.
  • The provision of digital content that is not lent on a material medium.
  • All imported products where the suppliers themselves do not accept returns. Theseproducts will be clearly indicated at the purchase stage and before payment.

Decreased value

You will only be responsible for the decrease in value of the goods resulting frommanipulation other than that necessary to establish the nature, characteristics andfunctioning of the goods. This will also apply to items such as mobile phones, tablets,computers, and devices in which you have registered, activated security, geolocation or patterns.

Product condition

Please check at the time of making the return, that you are not including any productsor accessories other than those purchased on the site We makeit clear that we will not be responsible for such products and any kind of return.If it is detected that these products have been changed in order to alter, modify orreplace the original product, we will be forced to initiate legal action.

Revision: 24 June 2020 at 21:30

Attention: This page represents the translation of a document writtenin Spanish. You can use this translation for informational purposes, but as there may bedifferent interpretations based, only the original version is valid for legal purposes.