Changes and returns 

General terms and conditions for the exchange and return of products or services purchased on our company online known as emarket.pe.

Most products purchased online can be returned as long as they retain the original packaging and are in perfect condition with accessories and documentation, otherwise the product cannot be returned.


To return a product, the product must be presented with the original packaging and in perfect condition, the purchase receipt within the deadline and the means of payment used.

Excluded products

Although there are exceptions to the right of withdrawal. The refund shall not apply to:

  • The supply of goods or services the price of which depends on fluctuations market which the employer cannot control and which may occur during the withdrawal period.
  • The supply of goods made according to the specifications of the consumer and user or clearly customized (for example: furniture, bespoke clothing, customised clothing etc).
  • The supply of sound recordings, videos, video games and sealed computer programs provided on any physical media (CD, DVD, Blu-ray, etc), which have been unsealed.
  • The provision of digital content that is not lent on a material medium.
  • All imported products where the suppliers themselves do not accept returns. These products will be clearly indicated at the purchase stage and before payment.

Time required

Once the products have been received in our offices, and after verifying their status, we will return them within a period of 14 days.

Decreased value

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. This will also apply to items such as mobile phones, tablets, computers, and devices in which you have registered, activated security, geolocation or patterns.

Product condition

Please check at the time of making the return, that you are not including any products or accessories other than those purchased on the site emarket.pe. We make it clear that we will not be responsible for such products and any kind of return. If it is detected that these products have been changed in order to alter, modify or replace the original product, we will be forced to initiate legal action.

Revision: 24 June 2020 at 21:30

Attention: This page represents the translation of a document written in Spanish. You can use this translation for informational purposes, but as there may be different interpretations based, only the original version is valid for legal purposes.