Changes and returns

General terms and conditions for the exchange and return of products or services purchased on our company online known as

Attention: This page represents the translation of a document originally written in Spanish. You can use this translation for informational purposes using your own language to improve the user experience, but as there may be different interpretations based on the language used, only the interpretation of the original version is valid for legal purposes.

Most products purchased at eMarket Perú can be returned as long as they retain the original packaging and are in perfect condition, including accessories, documentation and original packaging, otherwise the product cannot be returned. There are certain exceptions and deadlines to be able to make the return. Read all the details below.


To return or exchange a product, it is necessary to present the product with the original packaging and in perfect condition, the receipt of purchase within the stipulated period and, if the purchase has not been made in cash, the means of payment with which it was made in order to make the refund. The email you received after making your purchase and the delivery email.

Excluded products

Almost all products can be returned or exchanged while unused and in perfect condition, including accessories, documentation and original packaging. Although there are exceptions to the right of withdrawal. The refund shall not apply to:

  • The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgement on his part that he is aware that, once the contract has been fully executed by the entrepreneur, he will have lost his right to withdrawal.
  • The supply of goods or services the price of which depends on fluctuations in the financial market which the employer cannot control and which may occur during the withdrawal period.
  • The supply of goods made according to the specifications of the consumer and user or clearly customized (for example: furniture, bespoke clothing, customised clothing such as sports T-shirts with personal name).
  • The supply of sound recordings, videos, video games and sealed computer programs provided on any physical media (CD, Vinyl, DVD, Blu-ray, etc.), which have been unsealed by the consumer and user after delivery.
  • The provision of digital content that is not lent on a material medium.
  • All imported products where the suppliers themselves do not accept returns. These products will be clearly indicated at the purchase stage and before payment with a specific notice.

Time required

Once the goods are received in our warehouses, and after checking the state of the same, the amount and shipping costs will be refunded, according to the method of payment made by the customer, except cash payment, which will be refunded by bank transfer and, in any case, within a period not exceeding 14 calendar days from receipt of the returned goods.

Decreased value

You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. This will also apply to items such as mobile phones, tablets, computers, and devices in which you have registered, activated security, geolocation or patterns, since the initialization of these devices requires the prior and voluntary registration of your data, which are stored in the memory of the terminal.

Product condition

Please check at the time of making the return, that you are not including any products or accessories other than those purchased on the site We make it clear that we will not be responsible for such products and any kind of return, whether of the product or the amount of the same will be void. If it is detected that these products or accessories have been changed in order to alter, modify or replace the original producer, we will be forced to decomem them and initiate legal action.

Revision: 10 October 2019 at 21:30